How to Deal With Social Media Negativity
When your brand or business is getting negativity online, it can be really hard to deal with! If you’re not sure how to handle it, here are our 10 tips for handling social media negativity.
Written by
Alex Rosone— adidas (@adidasUS) April 18, 2017
Be Apologetic 🙏
Don’t Add Fuel to the Fire 🔥
Show Appreciation for Their Feedback 👩‍💻
Don’t Delete Comments ⛔️
There’s gossip in the hen house, here’s the facts… pic.twitter.com/lEuyiOZx2h
— KFC UK (@KFC_UKI) February 21, 2018
Provide the Facts đź“ť
Respond ASAP đź’Ż
Hello Nick, we would like to request our KLM Lost & Found Team to start a search for your lost item. Please send a Direct Message for this. Thank you!
— KLM (@KLM) September 10, 2018
Take it to the DMs📲
Ask Specific Questions 🤨
Choose Your Battles 🤺
Report Harassment 🙊
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